This page explains how cancellations, replacements, and refunds are handled for Pictor Telematics orders. The goal is to set clear expectations before purchase and avoid confusion during fulfilment.
Cancellation/Refund Policy
For fastest resolution, keep your order details, invoice, and issue photos/videos ready when contacting support.
Return Policy
The items sold on Pictor Telematics are eligible for free refund/replacement, within 20 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. Please keep the item in its original condition, with the brand outer box, user manual, and original accessories in manufacturer packaging for a successful return. We may contact you to ascertain the damage or defect in the product prior to issuing a replacement.
Cancellation Policy
The customer can cancel the order anytime prior to the delivery of the order either by rejecting the order at the time of delivery or by contacting the customer care before the order is dispatched.
Disclaimer
Use of the device or the applications is at your own risk. The device or the applications are provided on an "as is" basis. To the maximum extent permitted by law: (a) PICTOR TELEMATICS PRIVATE LIMITED disclaims all liability whatsoever, whether arising in contract, tort (including negligence) or otherwise in relation to the device or the applications; and (b) all implied warranties, terms and conditions relating to device or the applications (whether implied by statute, common law or otherwise), including (without limitation) any warranty, term or condition as to accuracy, completeness, satisfactory quality, performance, fitness for purpose or any special purpose, availability, non-infringement, information accuracy, interoperability, quiet enjoyment and title are, as between PICTOR TELEMATICS PRIVATE LIMITED and you, hereby excluded.
In particular, but without prejudice to the foregoing, we accept no responsibility for any technical failure of the internet and/or the app; or any damage or injury to users or their equipment as a result of or relating to their use of device or the applications. Your statutory rights will not be affected.
PICTOR TELEMATICS PRIVATE LIMITED will not be liable, in contract, tort (including, without limitation, negligence), under statute or otherwise, as a result of or in connection with the device or the applications, for any: (i) economic loss (including, without limitation, loss of revenues, profits, contracts, business or anticipated savings); or (ii) loss of goodwill or reputation; or (iii) special or indirect or consequential loss.
Ownership; Proprietary Rights
The applications are owned and operated by PICTOR TELEMATICS PRIVATE LIMITED. The visual interfaces, graphics, design, compilation, information, computer code (including source code and object code), software, and all other elements of the applications (the materials) provided by PICTOR TELEMATICS PRIVATE LIMITED are protected by Indian copyright, patent, and trademark laws, international conventions, and all other relevant intellectual property and proprietary rights, and applicable laws.
You agree not to remove, obscure, or alter PICTOR TELEMATICS PRIVATE LIMITED's copyright, patent, trademark, or other proprietary rights notices affixed to or contained within the applications. Except as expressly authorized by PICTOR TELEMATICS PRIVATE LIMITED you agree not to sell, license, distribute, copy, modify, publicly display, transmit, publish, edit, adapt, create derivative works from, or otherwise make unauthorized use of the Materials. PICTOR TELEMATICS PRIVATE LIMITED reserves all rights not expressly granted in this Agreement.
Modification of This Agreement
PICTOR TELEMATICS PRIVATE LIMITED reserves the right to change, modify, add, or remove portions of this Agreement (each, a "change") at any time by posting notification or otherwise communicating the notification to you (can be in any form). The changes will become effective, and shall be deemed accepted by you, 48 hours after the initial posting. If you do not agree with any such modification, your sole and exclusive remedy is to terminate your use of the applications.
Notice
PICTOR TELEMATICS PRIVATE LIMITED may provide you with notices and communications by email, regular mail or postings on the Site or by any other reasonable means. Notice to PICTOR TELEMATICS PRIVATE LIMITED must be sent by courier or registered mail to PICTOR TELEMATICS PRIVATE LIMITED U112, Vidhata House, Vikas Marg, Shakarpur, New Delhi, Delhi 110092.
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